REPORT POLICY

Read our articles below carefully before opening the case with us!

You refer to the customer / Purchaser / Buyer.

“Keep in mind that we DO NOT have the responsibility to solve any reports if we DO NOT receive your notification/response via email, Whatsapp, and or other official social networks. Whether paying via Paypal or Credit card, we and you need to clear the arised problems, because we need time to receive, and solve the problems. If you arbitrarily report without our response, we will not resolve the complaint. Please remember that this is our policy and you need to read and agree before placing an order.
Thanks for understanding us.

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Defective product

If you receive a defective product, please contact us within 48 hours after receiving your package. Remember that you must send a detailed description and photos, video (recording video when you unbox) of the defect, we will investigate the problem and support customers within 24 hours of working.

In case you are unable to provide proof of a defective order, we regret that we are unable to assist with exchanges or refunds.

On the other hand, if you have the proof of the defective product, we will immediately resend another package for what you ordered from our website.

*Contact us:

Wrong model

Similar to defective products. If you receive a product that is different from what you ordered, you must send a detailed description and photos, video (recording video when you unbox) of the defect, we will investigate the problem and support customers within 24 hours of working and as soon as possible.

In case you made any mistakes when placing your order, we can only assist with free shipping on your next order.

On the contrary, if you have video proof of the defective product, we surely resend another package of what you ordered.

*Contact us:

Delivered With The Wrong address

If you offer an inaccurate shipping address and the goods are unsuccessfully delivered, we will contact you to confirm the exact address and it takes more time for the delivery of orders.

If the item is delivered to a different address, we are sorry to say that we cannot help you to exchange or resend a new item in this case. Besides, we are happy to create and give you a freeship for you in the next order. We DO NOT accept any refund, return and or exchange in this case (the mistake comes from the customer).

Kindly contact us via Facebook messenger, Whatsapp, and or email. We can’t promise to respond to you instantly, but we are willing to  reply to you ASAP within 24 hours of working.

*Contact us:

Wrong Size/Color

In case of mistakes, it belongs to us. If you got the wrong size or color of your order, we are willing to help you to exchange a new pair of shoes. You have to send us all pictures or videos of your package and shoes to prove that it is an incorrect size or color. We will work to solve the problem by providing replacement if the product is in stock. It will take 5 to 7 days for resolution

Note that: No additional fee is required 

On the other hand, If you set the wrong size or color when ordering, the replacement of orders or refund is impossible. Besides, we can provide a discount code for the next orders.

*Contact us:

Tracking error/ Not found

It rarely has this kind of error caused by the courier unit updating the tracking number incorrectly or late even though the order has been and is being shipped.

If you have any problems with tracking information or it cannot be found, you should contact our Customer Service Department. We are going to investigate the problem and work with the Courier Unit. 

Keep in mind that this will take 5 – 7 days due to a large number of orders or support.

*Contact us:

Late delivery / Order Delayed

If you experience a significant delay in the delivery, you can contact us immediately. We will investigate the issue and work with the courier to locate the package and provide tracking number updates to you ASAP. 

Remember that all delivery times are estimates and changeable, Shipments may be affected by weather-related delays, Courier Unit limitations, weekends, customs checking, or other events outside of our control.

DO NOT worry! We promise to give you a full refund if you still do not receive your order after our solution time.

Processing time: 5 to 7 days

*Contact us:

Lost of products due to Courier Unit

If the package is lost due to a courier unit, we ensure to work with them to determine the location of the package. 

This will take about 5-7 working days except for the weekend. When the package is not found, the shipping unit will be responsible for compensation for orders. And then we will resend an exchange package to you.

Keep in mind that we DO NOT have the responsibility to solve any reports if we DO NOT receive your notification/response via email, Whatsapp, and or other official social networks. Whether paying via Paypal or Credit Card, we and you need to clear the arised problem, because we need time to receive, and solve the problem. If you arbitrarily report without our response, we will not resolve the complaint.

*Contact us:

Receive respond late

We strive to respond to all customer inquiries as quickly as possible. However, during peak periods or due to a large number of supports, there is perhaps a delay in response time. If you DO NOT receive an immediate message from our support team, we ask for your patience and understanding while we work to address their inquiry. 

We are sure to make every effort to respond to all inquiries as quickly as possible and keep you informed of any updates.

Kindly leave us 24 hours of working to respond to you.

*Contact us:

Please remember that this is our policy and you need to read and agree before placing an order. 

Thanks for understanding us!

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*NOTE: Terms and conditions, Shipping options, Shipping fees, International shipping, Delivery timeframes, Order processing time, Return policy, Packaging